Career Planning, Learning and Performance

I just experienced some outstanding customer service. It’s made my day so far and I’m compelled to shout about it. It might not appear much and many people in my shoes wouldn’t even have noticed it. But I bet they would have gone back for more and told their friends. I’m having a beer in [...]

I’m staying in a lovely huge manor house hotel in the English countryside for 3 weeks. It’s perfect except for 1 thing; one of the receptionists won’t smile.  Worse, every time I have to speak to her she steals my smile from me. I’m sorry for what’s causing her to be like this – there [...]

You’re hired or paid to do a specific job. So you’re kind of a ‘product’, and you certainly provide a ‘service’ to those who pay you.  The thing is, are you the same product/service that you were when you were originally bought in the first place? Of course you’re not.  You’ve learned a thing or [...]